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Management theory, OSS style

The Office of Strategic Services, WW II-era precursor agency to the CIA, had these helpful management tips to offer back in the day:

(1) Insist on doing everything through “channels.” Never permit short-cuts to be taken in order to expedite decisions.

(2) Make “speeches.” Talk as frequently as possible and at great length. Illustrate your “points” by long anecdotes and accounts of per­sonal experiences. Never hesitate to make a few appropriate “patriotic” comments.

(3) When possible, refer all matters to committees, for “further study and considera­tion.” Attempt to make the committees as large as possible — never less than five.

(4) Bring up irrelevant issues as frequently as possible.

(5) Haggle over precise wordings of com­munications, minutes, resolutions.

(6) Refer back to matters decided upon at the last meeting and attempt to re-open the question of the advisability of that decision.

(7) Advocate “caution.” Be “reasonable” and urge your fellow-conferees to be “reason­able” and avoid haste which might result in embarrassments or difficulties later on.

(8) Be worried about the propriety of any decision — raise the question of whether such action as is contemplated lies within the juris­diction of the group or whether it might conflict with the policy of some higher echelon.

Of course, they were describing how to sabotage an organization from within. (Follow the link to download the PDF of the original document.)

Hat tip: Joho the Blog, via BoingBoing

Herding cats

I don’t know who said it first, but it’s a truism: managing IT projects is like herding cats.

EDS
turned the concept into a very funny television ad:

In the Air

“How useful is it to have a group of really smart people brainstorm for a day? When Myhrvold started out, his expectations were modest. Although he wanted insights like Alexander Graham Bell’s, Bell was clearly one in a million, a genius who went on to have ideas in an extraordinary number of areas—sound recording, flight, lasers, tetrahedral construction, and hydrofoil boats, to name a few. The telephone was his obsession. He approached it from a unique perspective, that of a speech therapist. He had put in years of preparation before that moment by the Grand River, and it was impossible to know what unconscious associations triggered his great insight. Invention has its own algorithm: genius, obsession, serendipity, and epiphany in some unknowable combination. How can you put that in a bottle?

But then, in August of 2003, I.V. held its first invention session, and it was a revelation. “Afterward, Nathan kept saying, ‘There are so many inventions,’ ” Wood recalled. “He thought if we came up with a half-dozen good ideas it would be great, and we came up with somewhere between fifty and a hundred. I said to him, ‘But you had eight people in that room who are seasoned inventors. Weren’t you expecting a multiplier effect?’ And he said, ‘Yeah, but it was more than multiplicity.’ Not even Nathan had any idea of what it was going to be like.”

The original expectation was that I.V. would file a hundred patents a year. Currently, it’s filing five hundred a year. It has a backlog of three thousand ideas. Wood said that he once attended a two-day invention session presided over by Jung, and after the first day the group went out to dinner. “So Edward took his people out, plus me,” Wood said. “And the eight of us sat down at a table and the attorney said, ‘Do you mind if I record the evening?’ And we all said no, of course not. We sat there. It was a long dinner. I thought we were lightly chewing the rag. But the next day the attorney comes up with eight single-spaced pages flagging thirty-six different inventions from dinner. Dinner.”

Annals of Innovation: In The Air (The New Yorker, Malcolm Gladwell, 12 May 2008)

Tagged

Unhappy X’ers

Workers in their 30s and early 40s, otherwise known as Generation X, are growing unhappy with corporate life and planning a retreat, says Tammy Erickson, an expert on generational work force issues.

That’s bad news for their employers, who are looking to this cohort as next generation leaders.

Why are the Xers so cross? In her blog, Erickson provides 10 possible answers.

The View From Harvard Business: Gen X Is Unhappy At Work

See Tammy Erickson’s original post here: 10 Reasons Gen X’ers Are Unhappy At Work

Macs in suits

Millions of consumers are seeing the Mac in a new light. Once an object of devotion for students and artists, the Mac is becoming the first choice of many. Surging demand for the machines led Apple to predict revenues will rise 33% in the second quarter, to $7.2 billion, even in the face of an economic slowdown.

What’s less obvious is that the enthusiasm is starting to spill over into the corporate market. It’s a people’s revolution, of sorts, with workers increasingly pressing their employers to let them use Macs in the office. In a survey of 250 diverse companies that has yet to be released, the market research firm Yankee Group found that 87% now have at least some Apple computers in their offices, up from 48% two years ago. “There’s always been this archipelago of Macintosh use” among graphic artists and advertising managers, says Scott Teissler, chief information officer of Turner Broadcasting System (TWX). “My sense is that CIOs are more willing to see that expand without putting up as much resistance as in the past.”

[…]

Mark Slaga, chief information officer of Dimension Data , a large computer services firm based in suburban Johannesburg, says he has received 25 e-mails recently from employees who want permission to use Macs at work. So far he has refused, because he doesn’t want to hire people to provide Mac tech support, but “it’ll happen someday,” he concedes. “Steve Jobs doesn’t need a sales force because he already has one: employees like the ones in my company.”

BusinessWeek: The Mac In The Grey Flannel Suit (12 May 2008)

Why the economy is worse than we know

I haven’t found much worth reading in Harper’s these days, and let my subscription lapse last year.

But on impulse, I picked up a copy in the airport over the weekend. There’s a terrific article by Kevin Phillips in the May 2008 issue (not available online unless you’re a subscriber.) This will give you the flavor of it:

The truth, though it would not exactly set Americans free, would at least open a window to wider economic and political understanding. Readers should ask themselves how much angrier the electorate might be if the media, over the past five years, had been citing 8 percent unemployment (instead of 5 percent), 5 percent inflation (instead of 2 percent), and average annual growth in the 1 percent range (instead of the 3-4 percent range). We might ponder as well who profits from a low-growth US economy hidden under statistical camouflage. Might it be Washington politicos and affluent elites, anxious to mislead voters, coddle the financial markets, and tamp down expensive cost-of-living increases for wages and pensions?

Let me stipulate: the deception arose gradually, at no stage stemming from any concerted or cynical scheme. There was no grand conspiracy, just accumulating opportunisms. As we will see, the political blame for the slow, piecemeal distortion is bipartisan–both Democratic and Republican administrations had a hand in the abetting of political dishonesty, reckless debt, and a casino-like financial sector. To see how, we must revisit forty years of economic and statistical dissembling.

[…]

The real numbers, to most economically minded Americans, would be a face full of cold water. Based on the criteria in place a quarter-century ago, today’s U.S. unemployment rate is somewhere between 9 percent and 12 percent; the inflation rate is as high as 7 or even 10 percent; economic growth since the recession of 2001 has been mediocre, despite a huge surge in the wealth and incomes of the superrich, and we are falling back into recession. If what we have been sold in recent years has been delusional “Pollyanna Creep,” what we really need today is a picture of our economy ex-distortion. For what it would reveal is a nation in deep difficulty not just domestically but globally.

(excerpt from “Numbers Racket: Why the economy is worse than we know” by Kevin Phillips, from the May 2008 issue of Harper’s Magazine)

Chocolate and pretty women

People are too trusting, especially when there’s chocolate on the line.

A survey out today by the organizers of the tech-security conference Infosecurity Europe found that 21% of 576 London office workers stopped on the street were willing to share their computer passwords with a good looking woman holding a clipboard. People were offered a chocolate bar in exchange for the information. More than half of the people surveyed said they used the same password for everything.

Security is No Match for Chocolate and Good Looking Women (WSJ Technology Blog)

“Attractive woman holding clipboard and offering chocolate” works on men *and* women, by the way:

61% of workers surveyed shared their birthdates and a similar number – 60% of men and 62% of women – shared their names and telephone numbers.

Come on, kids. Let’s be safe out there. Resist the siren song of Cadbury Dairy Milk, don’t use the same password for everything, and for God’s sake don’t share personal information with strangers, even (especially!) hotties “taking surveys.”

Microhoo. Yahsoft. No…

Michael Arrington is pretty sure he understands why Microsoft is pursuing Yahoo:

Microsoft makes a ton of revenue on sales of software that sit on the computer. $15 billion a year for Windows alone, and another $16 billion for Office and Exchange Server in 2007. That’s 60% of Microsoft’s total revenue, and profits from those groups float the rest of the company. Microsoft isn’t a viable company without their consumer and business desktop software profits.The real question isn’t “What can Microsoft do to fix their Windows product?” but rather “Even If Windows and Office were perfect, would it be enough to keep Microsoft relevant in the medium term?” I think the answer to that latter question might be “nope.” And that, of course, is why they want Yahoo so badly. Online advertising revenue is their only real hope of long term survival.

TechCrunch: Gartner Says Vista Will Collapse. And That’s Why The Yahoo Deal Must Happen. (11 April 2008)

Whine connoisseur

Sage advice from productivity wizard Merlin Mann:

First off, even when it’s yourself, nobody likes a whiner. So it’s worthwhile to be mindful about the extent to which your internal monologue is becoming personally insufferable. As with B.O. and a lack of flossing, the chances are good that others have already noticed things about you before you have, so — you know — congratulations on making it to the party.

But, second, and perhaps more importantly, that whining should be telling you something. Whining is the white smoke in your tailpipe that lets you know you’re burning mental oil. It means you’re unconsciously devoting cycles to something that you can’t, won’t, or shouldn’t be spending time thinking about. Otherwise, why would it be bothering you, right? You’d be either extricated or done with it.

Once you pinpoint where that whine’s coming from, that’s the perfect opportunity to decide what the hell the hang-up is. Because if it’s worth whining and fussing about, it’s worth deciding what obstacle (obstruction?) in either the Real World or your own mind is keeping something from happening.

Whining, White Smoke & The Mechanics Of Getting Unstuck (43 Folders)

Perception of the doors

“My only advice is, if you can get me to offer you $5,000 not to open the door, take the money and go home.” - Monty Hall (interviewed by John Tierney in the New York Times in 1991)

Explanation here:

There is no car behind Door 3, since the host opened it, so the last term must be zero. This can be proven using Bayes’ theorem and the previous results:

\begin{align} P(C_3|H_{13},\,I) &= \frac{P(H_{13}|C_3,\,I)\,P(C_3|I)}{P(H_{13}|I)} \\  &= \left(0\times\frac13\right) /\, \frac12 = 0\ . \end{align}

Hence:

P(C_2 | H_{13},\,I) = 1 - \frac13 - 0 = \frac23 .

This shows that the winning strategy is to switch the selection to Door 2.

Hat tip: Carrie

How to think

When I applied for my faculty job at the MIT Media Lab, I had to write a teaching statement. One of the things I proposed was to teach a class called “How to Think,” which would focus on how to be creative, thoughtful, and powerful in a world where problems are extremely complex, targets are continuously moving, and our brains often seem like nodes of enormous networks that constantly reconfigure. In the process of thinking about this, I composed 10 rules, which I sometimes share with students. I’ve listed them here, followed by some practical advice on implementation.

Great article, well worth reading a time or ten.

Ed Boyden’s Blog, MIT Technology Review, “How To Think”

Hat tip: Kottke

“Editing AUTOEXEC-BAT and CONFIG-SYS to get as close as possible to 640K of free memory…”

Obsolete skills.

(via Kottke)

Thought for the day: Understanding change

“We always overestimate the changes that will occur in the next two years and underestimate the changes that will occur in the next ten.” - Bill Gates

Oh, I hope in my heart that it’s so, in spite of how little we know

A passing reference in a John Scalzi post led me to this great Wikipedia article on the Dunning-Kruger Effect:

The Dunning-Kruger effect is the phenomenon wherein people who have little knowledge think that they know more than others who have much more knowledge.

Dunning and Kruger were awarded the 2000 Ig Nobel prize for their work.[1]

The phenomenon was demonstrated in a series of experiments performed by Justin Kruger and David Dunning, then both of Cornell University. Their results were published in the Journal of Personality and Social Psychology in December 1999.[2]

Kruger and Dunning noted a number of previous studies which tend to suggest that in skills as diverse as reading comprehension, operating a motor vehicle, and playing chess or tennis, “ignorance more frequently begets confidence than does knowledge” (as Charles Darwin put it). They hypothesized that with a typical skill which humans may possess in greater or lesser degree,

  1. Incompetent individuals tend to overestimate their own level of skill.
  2. Incompetent individuals fail to recognize genuine skill in others.
  3. Incompetent individuals fail to recognize the extremity of their inadequacy.
  4. If they can be trained to substantially improve their own skill level, these individuals can recognize and acknowledge their own previous lack of skill.

The (patent) claim vs. the reality

Philip Greenspun has some useful and interesting thoughts on Internet software patents:

A basic theory of human endeavor suggests that the smartest people who will ever work in a field are those who work in that field when it is new. When a technology is new and exciting, it attracts the best people that it will ever attract. No modern oil painter has ever developed the skill of Vermeer or Rembrandt, guys who pioneered the use of paints that were then new. In computing, among the pioneers were Alan Turing and John Von Neumann. Can we honestly look at Windows Vista and say “Whoa, the guys who built this are way smarter than Turing and Von Neumann”? If programmers get dumber every year, how come we’re smart enough to keep discovering clever new things to patent, things that those pioneers in computer science didn’t dream of? We can buy all of our books on amazon.com and the early Internet pioneers couldn’t go shopping online because they weren’t smart enough to envision online shopping, right?

The answer is that the early Internet pioneers did envision essentially every service available on the present-day Internet. They wrote about it and distributed those writings to tens of thousands of people. They demonstrated prototypes, sometimes to rooms full of more than 1000 people, and distributed films of those demos. The only reason that we believe ourselves to be innovative is that we are too lazy to go to the library and read what was done in the 1960s.

If those old guys were so smart, why didn’t they build amazon.com, eBay, and Google? Well, many of them died before the 50,000th person obtained Internet access. There wasn’t much point in having an online store when there were only 50 or 100 computers on the Internet.

Read the whole thing. You wouldn’t want to miss his timeline of Net innovations. :-)

Internet Software Patents (Philip Greenspun, 15 Feb 2008)

Doubtsourcing

Set mostly in an office in India, “Doubtsourcing” aims to be to the outsourcing world what “Dilbert” has been to the U.S. cubicle set. Making fun of Indian workaholism in one cartoon, a job candidate receives an offer after boasting that he hasn’t “seen the sun for 7.5 months.”

In another, a U.S. manager criticizes the India team for being slow and uncreative. An Indian worker says the U.S. firm has changed its business model three times in three months, from online dating to insurance to pornography. “You just need to deal with ambiguity better,” the U.S. manager says.

[Comic strip author Sandeep] Sood says that though “there’s a lack of humor in the outsourcing industry,” he finds it very funny.

LA Times: Finding the funny in outsourcing (10 February 2008)

Related: Doubtsourcing

Hat tip: Greg

MIT Technology Review on the undersea cable cuts

When the Internet suddenly collapsed early last Wednesday across the Middle East and into India, it provided a stark reminder of how the Net’s virtual spaces can still be held hostage to real-world events.Almost simultaneously, two separate undersea fiber-optic cables connecting Europe with Egypt, and eventually with the Middle East and India, were cut. The precise cause remains unknown: experts initially said that ships’ anchors, dragged by stormy weather across the sea floor, were the most likely culprit, but Egyptian authorities have said that no ships were in the region.

Whatever the cause, the effects were immediate. According to its telecommunications ministry, Egypt initially lost 70 percent of its connection to the outside Internet and 30 percent of service to its call-center industry, which depended less on the lines. Between 50 and 60 percent of India’s Net outbound connectivity was similarly lost on the westbound route critical to the nation’s burgeoning outsourcing industry.

“This [fiber path across the Mediterranean] is a choke point, which until recently was a very lightly trafficked route where there wasn’t great need for cable,” says Tim Strong, an analyst at telecommunications research firm Telegeography Research. “There are many new cables planned for the region, but as it happens, they’re not in service yet.”

[…]

Undersea cable damage is hardly rare–indeed, more than 50 repair operations were mounted in the Atlantic alone last year, according to marine cable repair company Global Marine Systems. But last week’s breaks came at one of the world’s bottlenecks, where Net traffic for whole regions is funneled along a single route.This kind of damage is rarely such a deep concern in the United States and Europe. The Atlantic and Pacific Oceans are crisscrossed so completely with fast fiber networks that a break in one area typically has no significant effect. Net traffic simply uses one of many possible alternate destinations to reach its goal.

Not so with the route connecting Europe to Egypt, and from there to the Middle East. Today, just three major data cables stretch from Italy to Egypt and run down the Suez Canal, and from there to much of the Middle East. (A separate line connects Italy with Israel.) A serious cut here is immediately obvious across the region, and a double cut can be crippling.

MIT Technology Review: Analyzing the Internet Collapse (5 Feb 2008)

Derivatives and unintended consequences

A boom in the use of derivatives is giving creditors strong incentives to push troubled companies into bankruptcy rather than help rescue them, according to new research and industry experts.

A study by academics Henry Hu and Bernard Black concludes that, thanks to explosive growth in credit derivatives, debt-holders such as banks and hedge funds have often more to gain if companies fail than if they survive. The study suggests this development could endanger the stability of the financial system.

The findings highlight a crucial problem in corporate restructuring when more and more companies are facing financial difficulties. According to the research and industry practitioners, creditors have a strong interest in voting against a restructuring plan if they have bought credit or loan default swaps, which trigger payments when a company fails.

[…]
The problem is compounded by creditors not having to disclose derivatives positions, making it very difficult for companies and regulators to find out their real intentions.

Financial Times (ft.com): Derivatives boom raises risk of forced bankruptcy for companies (28 Jan 2008)

A “derivative financial transaction” is one that has no inherent value in and of itself; its value is derived from some aspect(s) of the underlying instruments or commodities.

The very first derivative transactions were options and futures in the agricultural commodities market: allowing a farmer to lock in a sale price for a crop that was still in the fields, for instance.

Derivatives transactions are, by their very nature, designed to transfer risk from one party to another at an appropriate price. Even as they have grown more exotic and incorporated vast amounts of leverage, it is arguable that their presence in the financial markets has been a net positive for the world.

But leverage is a tricky thing. The notional value of the world OTC derivatives market as of December 2007 was over $500 trillion (half a quadrillion) dollars, and the “gross market value” (the cost of replacing all open contracts at the prevailing market prices) was over $11 trillion; by way of reference, the annual GDP of the United States was “only” $13.3 trillion in 2006.

Even a small change in the underlying value that a derivatives contract is based on, under the right circumstances, can have massive repercussions.

And as derivatives become more and more abstracted from the instruments of underlying value, unintended consequences seem to be the sure result.

It’s arguably good for the economy to allow counterparties to use credit default swaps to insure against payment-default risk.

But does anyone think it’s good public policy that–as a net result of some of these complex transactions–we encourage creditors to force possibly-viable companies into bankruptcy because they (the creditors) are holding markers for a bet that will only pay off if that happens?

Wikipedia master article on derivatives

Articles on specific subtypes:

  • Futures/Forwards, which are contracts to buy or sell an asset at a specified future date.
  • Options, which are contracts that give a holder the right (but not the obligation) to buy or sell an asset at a specified future date.
  • Swaps, where the two parties agree to exchange cash flows.

“Unless derivatives contracts are collateralized or guaranteed, their ultimate value also depends on the creditworthiness of the counterparties to them. In the meantime, though, before a contract is settled, the counterparties record profits and losses -often huge in amount- in their current earnings statements without so much as a penny changing hands. The range of derivatives contracts is limited only by the imagination of man (or sometimes, so it seems, madmen).” — Warren Buffett, Annual Report to Berkshire Hathaway shareholders, 2002

A newsfeed for your block: Everyblock

Everyblock scrapes information from a bunch of different sources and gives you an aggregated newsfeed of what’s going on around your house or apartment. It’s currently available for Chicago, New York, and San Francisco:

We aim to collect all of the news and civic goings-on that have happened recently in your city, and make it simple for you to keep track of news in particular areas. We’re a geographic filter — a “news feed” for your neighborhood, or, yes, even your block.At this time, we cover three American cities: Chicago, New York and San Francisco. On each site, you can type in any address to read local news and public information near you. You’ll find three main types of news:

  • Civic information — building permits, crimes, restaurant inspections and more. In many cases, this information is already on the Web but is buried in hard-to-find government databases. In other cases, this information has never been posted online, and we’ve forged relationships with governments to make it available.
  • News articles and blog entries — major newspapers, community weeklies, TV and radio news stations, local specialty publications and local blogs. We do the work of classifying articles by geography, so you can easily find the mainstream media coverage near particular locations.
  • Fun from across the Web — local photos posted to the Flickr photo-sharing site, user reviews of local businesses on Yelp, missed connections from Craigslist and more. We figure out the relevant places and point you to location-specific items you might not have known about.

Here’s what’s going on in my neck of the woods.

Everyblock

Bad Usability Calendar

My Norwegian friend Eidar just wrote to inform me that their company (Netlife Research) has finally released Bad Usability Calendar 2008. Last year, the calendar got quite popular and even Jakob Nielsen mentioned it in one of his newsletters.

This year, I’m more than ever looking forward to use it. The calendar has — as always — 12 brilliant examples of how not to build a calendar.

justaddwater.dk: Bad Usability Calendar 2008

calendar excerpt

The Bad Usability Calendar