---
title: "July 31, 2006"
url: https://campbell-online.com/blog/2006/07/31/
description: "Knowledge Work is a weblog about technical communication, instructional design, business process analysis and the tools knowledge workers use."
---

# July 31, 2006

1 entry published on this day.

- [Dr. ITIL: An Introduction To ISO/IEC 20000 - Your Free Guide](https://campbell-online.com/blog/2006/07/31/dr-itil-an-introduction-to-isoiec-20000-your-free-guide/)July 31, 2006 · Process improvement, IT service management, Knowledge work