---
title: "IT service management"
url: https://campbell-online.com/blog/category/it-service-management/
description: "Knowledge Work is a weblog about technical communication, instructional design, business process analysis and the tools knowledge workers use."
---

# IT service management

20 entries filed under this topic.

- [ITIL v3 books can be ordered starting today](https://campbell-online.com/blog/2007/03/08/itil-v3-books-can-be-ordered-starting-today/)March 8, 2007 · IT service management
- [A Sinner’s Guide to Offshoring - Analyst Corner - CIO](https://campbell-online.com/blog/2007/02/02/a-sinners-guide-to-offshoring-analyst-corner-cio/)February 2, 2007 · Outsourcing, IT service management, Knowledge work
- [Dr. ITIL: An Introduction To ISO/IEC 20000 - Your Free Guide](https://campbell-online.com/blog/2006/07/31/dr-itil-an-introduction-to-isoiec-20000-your-free-guide/)July 31, 2006 · Process improvement, IT service management, Knowledge work
- [Geeks Versus Suits: The Great Boardroom Schism](https://campbell-online.com/blog/2006/07/25/geeks-versus-suits-the-great-boardroom-schism/)July 25, 2006 · IT service management, Knowledge work
- [Gartner: IT Budgets Lag Behind Business Growth](https://campbell-online.com/blog/2006/07/19/gartner-it-budgets-lag-behind-business-growth/)July 19, 2006 · IT service management, Knowledge work
- [Windows Update alternative from Shavlik](https://campbell-online.com/blog/2006/07/13/windows-update-alternative-from-shavlik/)July 13, 2006 · IT service management, Knowledge work, Tools and techniques
- [EXIN introduces new certificate in Service Quality Management](https://campbell-online.com/blog/2006/06/28/exin-introduces-new-certificate-in-service-quality-management/)June 28, 2006 · IT service management, Knowledge work
- [Apologies](https://campbell-online.com/blog/2006/05/25/apologies/)May 25, 2006 · Process improvement, IT service management, Tools and techniques
- [TechRepublic Blog: Fifty ways to leave your (vendor)](https://campbell-online.com/blog/2006/05/16/techrepublic-blog-fifty-ways-to-leave-your-vendor/)May 16, 2006 · IT service management
- [eWeek: The Downside of Certification](https://campbell-online.com/blog/2006/04/28/eweek-the-downside-of-certification/)April 28, 2006 · IT service management, Knowledge work
- [Two great posts from the IT Service Blog](https://campbell-online.com/blog/2006/04/26/two-great-posts-from-the-it-service-blog/)April 26, 2006 · Process improvement, IT service management, Tools and techniques
- [ITIL and the CMDB: Think Small?](https://campbell-online.com/blog/2006/04/19/itil-and-the-cmdb-think-small/)April 19, 2006 · IT service management, Knowledge work
- [TechRepublic: The 10 worst ways to communicate with end users](https://campbell-online.com/blog/2006/04/17/techrepublic-the-10-worst-ways-to-communicate-with-end-users/)April 17, 2006 · Technical communications, IT service management
- [BMC, Fujitsu, IBM, HP launch CMDB initiative - Computer Business Review](https://campbell-online.com/blog/2006/04/15/bmc-fujitsu-ibm-hp-launch-cmdb-initiative-computer-business-review/)April 15, 2006 · IT service management
- [Pink Elephant Wins New Global Accreditation](https://campbell-online.com/blog/2006/04/09/pink-elephant-wins-new-global-accreditation/)April 9, 2006 · IT service management, Knowledge work
- [ISO20000 and ITIL - The “Need to Know” Guide](https://campbell-online.com/blog/2006/03/26/iso20000-and-itil-the-need-to-know-guide/)March 26, 2006 · Process improvement, IT service management
- [Introducing COBIT](https://campbell-online.com/blog/2006/03/16/introducing-cobit/)March 16, 2006 · IT service management
- [IT Service Today: ITIL and IT Service Management](https://campbell-online.com/blog/2006/03/13/it-service-today-itil-and-it-service-management/)March 13, 2006 · IT service management
- [New ITIL blog, search engine](https://campbell-online.com/blog/2006/02/21/new-itil-blog-search-engine/)February 21, 2006 · Process improvement, IT service management
- [ITIL4Real: An ITIL project in the real world](https://campbell-online.com/blog/2006/02/17/itil4real-an-itil-project-in-the-real-world/)February 17, 2006 · Process improvement, IT service management, Knowledge work, Blog notes