In essence, COBIT incorporates the control objectives observed by enterprises in compliance with Sarbanes-Oxley and other international standards allows for coordination between control requirements, technical issues and business risks. COBIT’s tool sets allow for practices that its developer, the IT Governance Institute (ITGI), believes incorporate or deepen the international IT guidance supplied by ITIL, ISO/IEC 17799, ISO/IEC 13335, ISO/IEC 15408, TickIT, NIST, and COSO. COBIT is available for download from the Information Systems Audit and Control Association (ISACA.org).

IT Manager’s Journal | Introducing COBIT

Most information architects already take “known item” (you know what you’re looking for) and “exploratory” (browsing) searching into account in their site designs. 

Donna Maurer adds two new search types - “don’t know what you need to know” and “re-finding,” and provides some helpful design tips and thoughts.

Four modes of seeking information and how to design for them (Boxes and Arrows)

Too often [office politics] smack of dirty tricks and the use of personal influence in the interests of a few, powerful individuals, conjuring up a picture of secret deals in back rooms and pay-offs in favors given and expected. Ethically, most instances of office politics tend to be dubious.

Let’s assume that office politics are an unavoidable fact of organizational life. We can’t avoid encountering them. The ethical question then becomes how we act when we do.To make sense of this, you need to distinguish between three aspects of political actions:

• Making decisions where there are no rules or precedents to guide you.
• Handling the allocation of resources.
• Creating a “pecking order” of influence.

Ethical Office Politics - lifehack.org

IT Service Today: ITIL and IT Service Management

• Share documents instantly & collaborate real-time.
  Pick exactly who can access your documents.
• Edit your documents from anywhere.
  Nothing to download — your browser is all you need.
• Store your documents securely online.
  Offsite storage plus data backup every 10 seconds.
• Easy to use.
  Clean, uncluttered screens with a familiar, desktop feel.

Official Google Blog: Writely so

Half of all malfunctioning products returned to stores by consumers are in full working order, but customers can’t figure out how to operate the devices, a scientist said on Monday.

Product complaints and returns are often caused by poor design, but companies frequently dismiss them as “nuisance calls,” Elke den Ouden found in her thesis at the Technical University of Eindhoven in the south of the Netherlands.

[…]

Most of the flaws found their origin in the first phase of the design process: product definition, Den Ouden found.

In other words, a lot of these products are doomed from birth. The importance of good design cannot be overstated, but good (and simple) documentation and training materials might have saved some of these sales as well.

In the era of the autoconfiguring TiVo, “VCR clock blinking 12:00″ jokes are rapidly becoming an anachronism, but that’s still a good metaphor for bad design. If you can’t accurately set the *clock* on a product like a VCR, you’ve shut yourself off from some of the product’s most interesting features, like delayed/timed recording.

Complexity causes 50% of product returns - Reuters, via Yahoo! News

There is a new and insidious threat to the World Wide Web: a slowly rising tide of “original content” on Internet sites that is at best worthless, and at worst possibly even dangerously inaccurate.

I should know; I’ve been writing some of the stuff myself.

Understanding what’s happening requires a lesson in modern Web economics. If there is a topic in the news, people will be searching on it. If you can get those searchers to land on a seemingly authoritative page you’ve set up, you can make money from their arrival. Via ads, for instance.

A fascinating article from Wall Street Journal reporter Lee Gomes describes this new racket. Gomes answers a help-wanted ad looking for web authors, and is offered $100 (total) to “write” 50 articles, 500 words each, on topics like “colloidal silver.”

What he’s really being paid to do, of course, is plagiarize existing material, changing it just enough to fool the not-so-bright algorithms of the major search engines. And this kind of manipulation, left unchecked, will do significant damage to the information ecosystem of the Web.

Read the entire article: Writer Creates Original Content But Is In For A Surprise (Wall Street Journal via CareerJournal.com)

Here. Take the GBAT - Guy (Kawasaki’s) Bozofication Aptitude Test, brought to you by the nice people at Electric Pulp.

Question one, true or false:

The two most popular words in your company are “partner” and “strategic.” In addition, “partner” has become a verb, and “strategic” is used to describe decisions and activities that don’t make sense.

GBAT (Guy’s Bozofication Aptitude Test) - A Service of Electric Pulp

How many people think they’ve missed their opportunity to be a musician, or an expert golfer, or even a chess grand master because they didn’t start when they were young? Or because they simply lacked natural talent? Those people are (mostly) wrong. According to some brain scientists, almost anyone can develop world-class (or at least top expertise) abilities in things for which they aren’t physically impaired. Apparently God-given talent, natural “gifts”, and genetic predispositions just aren’t all they’re cracked up to be. Or at least not in the way most of us always imagined. It turns out that rather than being naturally gifted at music or math or chess or whatever, a superior performer most likely has a gift for concentration, dedication, and a simple desire to keep getting better. In theory, again, anyone willing to do what’s required to keep getting better WILL get better.

Creating Passionate Users: How to be an expert

With this add-in you can permanently remove hidden and collaboration data, such as change tracking and comments, from Word 2003/XP, Excel 2003/XP, and PowerPoint 2003/XP files.

When you distribute an Office document electronically, the document might contain information that you do not want to share publicly, such as information you’ve designated as “hidden” or information that allows you to collaborate on writing and editing the document with others.

The Remove Hidden Data add-in is a tool that you can use to remove personal or hidden data that might not be immediately apparent when you view the document in your Microsoft Office application.

You can run the Remove Hidden Data add-in on individual files from within your Office XP or Office 2003 application. Or, you can run Remove Hidden Data on multiple files at once from the command line. In either case, to run the tool you must have the application installed in which the document was created.

Download details: Office 2003/XP Add-in: Remove Hidden Data (Microsoft.com)