--- title: "Knowledge Work" url: https://campbell-online.com/blog/page/12/ description: "Knowledge Work is a weblog about technical communication, instructional design, business process analysis and the tools knowledge workers use." published: 2006-03-16 updated: 2006-03-16 --- # Knowledge Work Published 2006-03-16 Page 12 of 16 ## [Helping your users find information](https://campbell-online.com/blog/2006/03/16/helping-your-users-find-information/) March 16, 2006 · [Technical communications](https://campbell-online.com/blog/category/technical-communications/) · [Knowledge work](https://campbell-online.com/blog/category/knowledge-work/) The information architecture group blog Boxes and Arrows has a great post this week on the basic kinds of information-seeking behaviors by users of a web or intranet site, and how to design for maximum information retrievability. Most information architects already take “known item” (you know what… [Read the full entry](https://campbell-online.com/blog/2006/03/16/helping-your-users-find-information/) ## [Ethical Office Politics](https://campbell-online.com/blog/2006/03/15/ethical-office-politics-lifehackorg/) March 15, 2006 · [Knowledge work](https://campbell-online.com/blog/category/knowledge-work/) · [Tools and techniques](https://campbell-online.com/blog/category/tools-and-techniques/) Lifehack has a short, interesting essay on office politics, and on what conduct is both ethical and realistic in the modern workplace: Too often [office politics] smack of dirty tricks and the use of personal influence in the interests of a few, powerful individuals, conjuring up a picture of… [Read the full entry](https://campbell-online.com/blog/2006/03/15/ethical-office-politics-lifehackorg/) ## [IT Service Today: ITIL and IT Service Management](https://campbell-online.com/blog/2006/03/13/it-service-today-itil-and-it-service-management/) March 13, 2006 · [IT service management](https://campbell-online.com/blog/category/it-service-management/) The IT Service Today search engine/portal just keeps getting better and better. Site manager Robin Yearsley has added links to ITIL-focused podcasts, sites and articles, and there’s a hidden “Easter Egg” … if you use their “Tell a Friend” feature to help spread the word to your colleagues, your… [Read the full entry](https://campbell-online.com/blog/2006/03/13/it-service-today-itil-and-it-service-management/) ## [Quite Writely](https://campbell-online.com/blog/2006/03/10/quite-writely/) March 10, 2006 · [Tools and techniques](https://campbell-online.com/blog/category/tools-and-techniques/) Google just went into the web-based office software business, acquiring the startup Writely.com. Writely produces a word processor that runs in a standard web browser: Share documents instantly & collaborate real-time. Pick exactly who can access your documents. Edit your documents from anywhere… [Read the full entry](https://campbell-online.com/blog/2006/03/10/quite-writely/) ## [Research shows: Complexity causes 50% of product returns](https://campbell-online.com/blog/2006/03/08/research-shows-complexity-causes-50-of-product-returns/) March 8, 2006 · [Knowledge work](https://campbell-online.com/blog/category/knowledge-work/) · [Tools and techniques](https://campbell-online.com/blog/category/tools-and-techniques/) Half of all malfunctioning products returned to stores by consumers are in full working order, but customers can’t figure out how to operate the devices, a scientist said on Monday. Product complaints and returns are often caused by poor design, but companies frequently dismiss them as “nuisance… [Read the full entry](https://campbell-online.com/blog/2006/03/08/research-shows-complexity-causes-50-of-product-returns/) ## [The Dumbification of Web Content](https://campbell-online.com/blog/2006/03/07/the-dumbification-of-web-content/) March 7, 2006 · [Knowledge work](https://campbell-online.com/blog/category/knowledge-work/) There is a new and insidious threat to the World Wide Web: a slowly rising tide of “original content” on Internet sites that is at best worthless, and at worst possibly even dangerously inaccurate. I should know; I’ve been writing some of the stuff myself. Understanding what’s happening requires a… [Read the full entry](https://campbell-online.com/blog/2006/03/07/the-dumbification-of-web-content/) ## [GBAT (Guy’s Bozofication Aptitude Test)](https://campbell-online.com/blog/2006/03/06/gbat-guys-bozofication-aptitude-test/) March 6, 2006 · [Knowledge work](https://campbell-online.com/blog/category/knowledge-work/) Do you secretly suspect that you’re working for bozos — or that, horror of horrors, you might have become a bozo yourself? Here. Take the GBAT - Guy (Kawasaki’s) Bozofication Aptitude Test, brought to you by the nice people at Electric Pulp. Question one, true or false: The two most popular words… [Read the full entry](https://campbell-online.com/blog/2006/03/06/gbat-guys-bozofication-aptitude-test/) ## [Office 2003/XP Add-in: Remove Hidden Data](https://campbell-online.com/blog/2006/03/05/office-2003xp-add-in-remove-hidden-data/) March 5, 2006 · [Knowledge work](https://campbell-online.com/blog/category/knowledge-work/) · [Tools and techniques](https://campbell-online.com/blog/category/tools-and-techniques/) With this add-in you can permanently remove hidden and collaboration data, such as change tracking and comments, from Word 2003/XP, Excel 2003/XP, and PowerPoint 2003/XP files. When you distribute an Office document electronically, the document might contain information that you do not want to… [Read the full entry](https://campbell-online.com/blog/2006/03/05/office-2003xp-add-in-remove-hidden-data/) ## [How to be an expert (Creating Passionate Users)](https://campbell-online.com/blog/2006/03/05/how-to-be-an-expert-creating-passionate-users/) March 5, 2006 · [Knowledge work](https://campbell-online.com/blog/category/knowledge-work/) · [Tools and techniques](https://campbell-online.com/blog/category/tools-and-techniques/) How many people think they’ve missed their opportunity to be a musician, or an expert golfer, or even a chess grand master because they didn’t start when they were young? Or because they simply lacked natural talent? Those people are (mostly) wrong. According to some brain scientists, almost anyone… [Read the full entry](https://campbell-online.com/blog/2006/03/05/how-to-be-an-expert-creating-passionate-users/) ## [The Next Wave in Productivity Tools - Web Office](https://campbell-online.com/blog/2006/03/03/the-next-wave-in-productivity-tools-web-office/) March 3, 2006 · [Knowledge work](https://campbell-online.com/blog/category/knowledge-work/) · [Tools and techniques](https://campbell-online.com/blog/category/tools-and-techniques/) Rod Boothby at Innovation Creators has some thoughts on the next wave in web-based productivity tools; the MBA class of 2006 will be using blogs, wikis, web-based collaboration software for project management, and social networking tools. Perhaps the best idea for knowledge workers in Rod’s very… [Read the full entry](https://campbell-online.com/blog/2006/03/03/the-next-wave-in-productivity-tools-web-office/)