Knowledge Work

The fact of the matter is that making a significant change in a product that is in use in your organization can be more difficult to extricate yourself from than a tar pit—particularly if it means a big loss of revenue to a vendor. A perfect example is the state of Massachusetts’ attempt to go with an open document format. Clearly, Microsoft did not want that happening. But this is certainly not limited to Microsoft. Any indication to a vendor that they may be replaced can scale from verbal protests, to lawsuits to having your service cut off. So, if you are considering such a shift, you’ll need to do a lot of careful planning.

TechRepublic Blog: 50 ways to leave your (vendor)