Knowledge Work

Pink Elephant today announced it has become the first organisation to receive worldwide accreditation for a new integrated ITIL® certification course that will enable practitioners to effectively manage, organise and optimise the Support and Restore processes, and minimise the adverse effects of Incidents and Problems, within the Service Desk function.

Pink Elephant was the first in the industry to introduce specialised, role-based certification courses and its ITIL Practitioner: Service Desk, Incident and Problem Management course has been designed for process managers, co-ordinators and other specialists operating in the Service Desk function, as well as IT, Network and System Managers.

Awarded by EXIN, the Netherlands-based Examination Institute for Information Science, the accreditation is intended to guarantee and promote the quality of ITIL courses and the companies who deliver them. EXIN is one of two independent examination bodies responsible for managing ITIL accreditation.