What is “Knowledge Work?”
A knowledge worker (a term coined by Peter Drucker in 1959) is one who works primarily with information or one who develops and uses knowledge in the workplace.This blog is all about tools and techniques for “knowledge work,” with a special focus on better communication in the workplace: thinking about products, policies and practices, documenting them in various ways, and developing instructional material around them.I hope this information will be especially useful for technical writers and editors, instructional designers, trainers, performance improvement specialists, and business analysts… or for anyone who finds themselves doing one or more of these things as part of their job.
My name is Barry Campbell. For the last 20 years, I’ve worked in the Information Technology (IT) industry in a variety of roles: technical writer and editor, instructional designer and trainer, information architect, and (these days) business process analyst and process improvement consultant. (More about me here, if you care.)
I maintain a resource called the Knowledge Work Free/Open Source Toolbox; it lists freeware and Open Source alternatives to commercial software for knowledge workers.
