Knowledge Work

Many who blame outsourcing providers when things go wrong don’t have the maturity to understand their own responsibilities.

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A well thought-through and managed outsourcing relationship should obviate the need for recourse to contracts, says Jeremy Tipper, managing director of Capital Consulting. And the process should start by the client thinking long and hard about whether it should be outsourcing at all.

Human Resources Magazine - HR Outsourcing: Outsourcing for grown ups