Steven does Windows

Monday, March 27, 2006

Meet Steven Sinofsky. He does Windows.

Steven Sinofsky is a rare bird on Microsoft’s Redmond campus — a manager who actually delivers software on time. As head of product development for Office, he’s known for meeting release deadlines.

He’s now been put in charge of Microsoft’s Windows group, which has seen endless delays in the release of its new Vista operating system. (Indeed, the recently announced delay of the consumer version of Vista will hold up what would have been the timely release of Sinofsky’s Office 2007 since Microsoft wants to release the two products at the same time).

Business 2.0: The man who could fix Windows

Ethical Office Politics

Wednesday, March 15, 2006

Lifehack has a short, interesting essay on office politics, and on what conduct is both ethical and realistic in the modern workplace:

Too often [office politics] smack of dirty tricks and the use of personal influence in the interests of a few, powerful individuals, conjuring up a picture of secret deals in back rooms and pay-offs in favors given and expected. Ethically, most instances of office politics tend to be dubious.

Let’s assume that office politics are an unavoidable fact of organizational life. We can’t avoid encountering them. The ethical question then becomes how we act when we do.To make sense of this, you need to distinguish between three aspects of political actions:

  • Making decisions where there are no rules or precedents to guide you.
  • Handling the allocation of resources.
  • Creating a “pecking order” of influence.

Ethical Office Politics - lifehack.org

Quite Writely

Friday, March 10, 2006

Google just went into the web-based office software business, acquiring the startup Writely.com. Writely produces a word processor that runs in a standard web browser:

  • Share documents instantly & collaborate real-time.
    Pick exactly who can access your documents.
  • Edit your documents from anywhere.
    Nothing to download — your browser is all you need.
  • Store your documents securely online.
    Offsite storage plus data backup every 10 seconds.
  • Easy to use.
    Clean, uncluttered screens with a familiar, desktop feel.

Official Google Blog: Writely so

Research shows: Complexity causes 50% of product returns

Wednesday, March 8, 2006

Half of all malfunctioning products returned to stores by consumers are in full working order, but customers can’t figure out how to operate the devices, a scientist said on Monday.

Product complaints and returns are often caused by poor design, but companies frequently dismiss them as “nuisance calls,” Elke den Ouden found in her thesis at the Technical University of Eindhoven in the south of the Netherlands.

[…]

Most of the flaws found their origin in the first phase of the design process: product definition, Den Ouden found.

In other words, a lot of these products are doomed from birth. The importance of good design cannot be overstated, but good (and simple) documentation and training materials might have saved some of these sales as well.

In the era of the autoconfiguring TiVo, “VCR clock blinking 12:00″ jokes are rapidly becoming an anachronism, but that’s still a good metaphor for bad design. If you can’t accurately set the *clock* on a product like a VCR, you’ve shut yourself off from some of the product’s most interesting features, like delayed/timed recording.

Complexity causes 50% of product returns - Reuters, via Yahoo! News

How to be an expert (Creating Passionate Users)

Sunday, March 5, 2006

How many people think they’ve missed their opportunity to be a musician, or an expert golfer, or even a chess grand master because they didn’t start when they were young? Or because they simply lacked natural talent? Those people are (mostly) wrong. According to some brain scientists, almost anyone can develop world-class (or at least top expertise) abilities in things for which they aren’t physically impaired. Apparently God-given talent, natural “gifts”, and genetic predispositions just aren’t all they’re cracked up to be. Or at least not in the way most of us always imagined. It turns out that rather than being naturally gifted at music or math or chess or whatever, a superior performer most likely has a gift for concentration, dedication, and a simple desire to keep getting better. In theory, again, anyone willing to do what’s required to keep getting better WILL get better.

Creating Passionate Users: How to be an expert

Office 2003/XP Add-in: Remove Hidden Data

Sunday, March 5, 2006

With this add-in you can permanently remove hidden and collaboration data, such as change tracking and comments, from Word 2003/XP, Excel 2003/XP, and PowerPoint 2003/XP files.

When you distribute an Office document electronically, the document might contain information that you do not want to share publicly, such as information you’ve designated as “hidden” or information that allows you to collaborate on writing and editing the document with others.

The Remove Hidden Data add-in is a tool that you can use to remove personal or hidden data that might not be immediately apparent when you view the document in your Microsoft Office application.

You can run the Remove Hidden Data add-in on individual files from within your Office XP or Office 2003 application. Or, you can run Remove Hidden Data on multiple files at once from the command line. In either case, to run the tool you must have the application installed in which the document was created.

Download details: Office 2003/XP Add-in: Remove Hidden Data (Microsoft.com)

The Next Wave in Productivity Tools - Web Office

Friday, March 3, 2006

Rod Boothby at Innovation Creators has some thoughts on the next wave in web-based productivity tools; the MBA class of 2006 will be using blogs, wikis, web-based collaboration software for project management, and social networking tools.

Perhaps the best idea for knowledge workers in Rod’s very useful post is the implementation of these technologies to create a “write once, use often” environment:

With enterprise blogs and enterprise Wikis, when you write an article or a post, that information is captured in a structured format. That means it can be turned into many things. For example, most blogging systems, including MovableType and WordPress, will turn your blog posts into a feed. This means that people who use news readers to gather information from the feeds of multiple blogs and sites like the New York Times, can also get a feed from your project.

But why stop with news readers? Today’s office tools could be described as write once, search often and cut & paste even more. Web Office is going to change that. People won’t set out to write searchable text when they post to an enterprise blog or Wiki, but the Web Office technology will produce searchable text that can be easily hyper-linked and searched almost as a kind of side benefit. And what an amazing positive externality it is.

Throughout Web Office, information will become efficiently reusable. For example, random project blog and Wiki posts from one employee can be combined into a full HR report on that person’s performance. Every post, comment and email about a client can be combined into a simple comprehensive report on the state of the company’s relationship with that client. Basic technology such as feeds are already making this possible.

Innovation Creators: The Next Wave in Productivity Tools - Web Office

ThinkFree Office Online

Wednesday, March 1, 2006

Think you can’t open Office documents without paying hundreds of dollars for software? Think again. Just visit ThinkFree Office Online and you can open, edit, and create Office documents with this easy and convenient online service, new from ThinkFree.

With ThinkFree Office Online you can:

  • Create Microsoft Office-compatible documents from the Web
  • Open and edit your Office documents anywhere and anytime
  • Post documents directly to your blog without any conversion
  • Create powerful Web presentations using a familiar interface
  • Convert your existing documents to PDF format

ThinkFree Office Online

SiteAdvisor Free Preview starts today

Wednesday, March 1, 2006

The promising web startup SiteAdvisor, which we’ve blogged about before (over at enrevanche) is finishing up their beta period and announcing a three-month-long Free Preview today.

SiteAdvisor’s mission is simple: they trawl the web, 24/7, looking for “unsafe” sites (sites that will attempt to load spyware or other software badness on your PC, or that will result in a deluge of spam if you sign up for information.)

When you sign up with SiteAdvisor, you install a little piece of software that resides quietly in your browser (Internet Explorer or Mozilla Firefox), and then as you search or surf, the SiteAdvisor indicator checks in with the “bad sites” database and changes color to alert you to signs of potential trouble. (Green is good; yellow indicates a need for caution; red is bad.)

I’ve been using SiteAdvisor since mid-January, as a beta tester, and am happy to report that it’s functioning flawlessly.

If you know anyone who has a PC full of spyware or similar problems, tell them to do all of these things, in this order.

  1. Stop using Internet Explorer forever, and switch to Mozilla Firefox.
  2. Get rid of whatever security software (if any) they’re currently using, as it clearly isn’t working. (In most versions of Windows, go to the Add/Remove Programs control panel and get that crap off your system.)
  3. Download and install AVG AntiVirus (totally free.)
  4. Download and install Microsoft AntiSpyware (free through at least July 2006)
  5. Download and install the Free Edition of ZoneAlarm Firewall.(Alternate to steps 3-5: If you’d like one piece of commercial software, with technical support, to do anti-virus, anti-spyware, and firewall duties for you, I can’t recommend buying and installing Zone Alarm Security Suite highly enough - about $50.)
  6. And finally, to help them keep things clean as a whistle–especially if there are kids in the house who might do things like download music from peer-to-peer networks–urge them to give SiteAdvisor a try, and spend five minutes making sure everyone in the house knows how to use it.

There’s no offense like an excellent defense, they say (and they’re right.)

Also, check out the SiteAdvisor Blog for amusingly told True Horror Stories from the world of Web Badness.

Related: SiteAdvisor: The Web’s Download Disasters (enrevanche)

UPDATED: Knowledge Worker Free/Open Source Toolbox

Monday, February 27, 2006

A few updates have been made to the Knowledge Worker Free/Open Source Toolbox, which provides a list of freeware and/or open-source alternatives to popular commercial software.

Most notably, we’ve added a very good free, open-source functional replacement for Microsoft Project to the tools list: Open Workbench.

Open Workbench is an open source Windows-based desktop application that provides robust project scheduling and management functionality and is free to distribute throughout the enterprise. When users need to move beyond desktop scheduling to a workgroup, division or enterprise-wide solution, they can upgrade to CA’s Clarity™ system, a project and portfolio management system that offers bidirectional integration with Open Workbench.

Links to Open Workbench and other open-source tools can be found at the Toolbox (hosted here.)

toolbox

Knowledge Worker Free/Open Source Toolbox (Updated February 27, 2006)

Americans work more, seem to accomplish less

Friday, February 24, 2006

Most U.S. workers say they feel rushed on the job, but they are getting less accomplished than a decade ago, according to newly released research.

Workers completed two-thirds of their work in an average day last year, down from about three-quarters in a 1994 study, according to research conducted for Day-Timers Inc., an East Texas, Pennsylvania-based maker of organizational products.

The biggest culprit is the technology that was supposed to make work quicker and easier, experts say.

“Technology has sped everything up and, by speeding everything up, it’s slowed everything down, paradoxically,” said John Challenger, chief executive of Chicago-based outplacement consultants Challenger, Gray & Christmas Inc.

Americans work more, seem to accomplish less - Yahoo! News

Okay, time for a little rant on productivity.

The researchers cited in the article above have observed a couple of dynamics at work. First, technology raises the bar: it makes it possible for you to do more, so you’re expected to do more. Second, it enables multitasking, perhaps to an unhealthy degree: you’re constantly taking little bites out of all the tasks before you, but are you ever really finishing anything?

I would add a third observation: the technology that we use to do our jobs is often much more complicated than it needs to be, and we spend an inordinate amount of unproductive time trying to make the damned stuff behave. The cluttered interfaces and bloated feature lists of much modern PC software do *not* make positive contributions to usability and productivity.

I’ve had a lot of different job titles, but for the most part I write for a living. Several years ago I switched from a bloated, cluttered word processor (Microsoft Word) to a full-featured but much cleaner text editor (TextPad) as my primary composition tool. Only after I’ve written the basic copy and am ready to apply styles and formatting do I cut and paste into Word or OpenOffice (if I’m producing printed matter or a PDF) or Nvu (if I’m publishing to the Web)

Should you really need a day of training and a third-party manual the thickness of a small city’s phone book to get productive with a project management tool like Microsoft Project?

Does Microsoft Outlook really need to have an interface like a 747 flight simulator just so you can send and receive e-mails, make little notes to yourself, and keep an address book and to-do list?

(I’m not picking on Microsoft, honestly–but when you dominate a market like they do, you make yourself a fat target.)

Try one of 37Signals’ products (Basecamp or Backpack - ultraclean, usable project management and personal information management software, respectively) and then tell me you’d willingly go back to Project and Outlook.

Microsoft Rethinks Its Office 2007 Server Line Up (Microsoft Watch)

Friday, February 17, 2006

After more than two years of rumor and speculation surrounding its plans to create a new suite of Office servers designed to complement its desktop Office offerings, Microsoft on Thursday revealed its final Office 2007 server packaging line up.

While the company is introducing several brand-new servers as part of its next-generation office-productivity family, there is no comprehensive family of server offerings akin to the one that company insiders, testers and customers had been expecting. Instead, Microsoft has opted to roll up into a single new server, christened “Microsoft Office SharePoint Server 2007,” several server offerings that many company watchers expected to launch as standalone products.

…[T]he big kahuna on the Office Server 2007 side is Office SharePoint Portal Server 2007. That offering will combine Microsoft’s current Content Management Server, SharePoint Portal Server and what was expected to debut as a standalone Excel Server into a single product. Until quite recently, Microsoft was using the name “Office Server” to refer to Office SharePoint Portal Server 2007, company officials acknowledged.

SharePoint Portal Server 2007 will act as a backend for a variety of new client-based Office services. It also will incorporate a variety of workflow engines, designed to mesh with Windows Workflow Foundation, the next-generation Windows workflow technology that Microsoft is baking into Windows Vista, Longhorn Server and other future Windows releases.

Microsoft Rethinks Its Office 2007 Server Line Up (Microsoft Watch)

Yahoo releases User Interface, Design Pattern code libaries

Thursday, February 16, 2006

Attention, web interface designers:

Yahoo! has released two resources, the Design Pattern Library and the User Interface Library, which basically give you access to Yahoo!-level design and code for free.

mediabistro: UnBeige

Chat rooms for business

Thursday, February 16, 2006

This is a mighty good idea: a new service called Campfire allows you to create private “chat rooms” for your business or enterprise. This would be a terrific adjunct to, or even in some cases replacement for, teleconferencing or videoconferencing.

Instant messaging is great for one-on-one chats, but it’s not optimized for group chats of 3 or more people. Further, instant messaging is network dependent — if you are on AIM, and your client is on MSN, you can’t instant message. Campfire, on the other hand, is all about simple and quick network-agnostic group chats. It’s a self-contained, password-protected web-based chatroom that allows groups of up to 40 people to chat and easily share files together. No instant messaging software is required — all that’s required is a web browser.

Campfire is the newest project from 37signals–the same folks who also run Basecamp (web-based project management) and Backpack (personal and small business information organizer). They’re currently offering a 30-day free trial; it’s worth a look, especially if you collaborate on projects with people in farflung locations.

Simple group chat for business: Campfire

Digital Web Magazine:Practical Usability Testing

Tuesday, February 14, 2006

The most critical aspect of user-centered design, usability testing breaks down the wall between the designer and user, and allows us to see how real users do real tasks in the real world. There are many benefits of usability testing, including uncovering pitfalls in a current system before a redesign and evaluating the usability of a system during and after design. Usability testing should be an iterative practice, completed several times during the design and development life-cycle. The end result is an improved product and a better understanding of the users that we’re designing for.

Digital Web Magazine - Practical Usability Testing

LaptopLogic.com: Resources

Friday, February 10, 2006

Laptop owners/users: LaptopLogic.com has a list of freeware resources that you really need to know about, including the invaluable Notebook Hardware Control utility (which allows you to prolong your system’s life by customizing the CPU, hard drive and fan settings to keep your laptop nice and cool, among other things.)

StopBadware.org

Friday, January 27, 2006

StopBadware.org is a “Neighborhood Watch” campaign aimed at fighting badware. We will seek to provide reliable, objective information about downloadable applications in order to help consumers to make better choices about what they download on to their computers. We aim to become a central clearinghouse for research on badware and the bad actors who spread it, and to become a focal point for developing collaborative, community-minded approaches to stopping badware.

Harvard Law School’s Berkman Center for Internet & Society and Oxford University’s Oxford Internet Institute are leading this initiative with the support of several prominent tech companies, including Google, Lenovo, and Sun Microsystems. Consumer Reports WebWatch is serving as an unpaid special advisor.

StopBadware.org

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