Knowledge Work

I have seen the future of management, and it is Indian. Vineet Nayar, president of India’s 30,000-employee HCL Technologies, is creating an IT outsourcing firm where, he says, employees come first and customers second.
“Everybody was aghast the first time I said that,” admits Nayar.
Here are some things I can say about him with confidence: He […]

A group of systems and software vendors (led by BMC, Fujitsu, IBM and HP) are pushing for standards for the databases that track IT assets and how their configurations change over time:
Such a repository, called a Change and Configuration Management Database (CMDB), is called for by ITIL (IT Infrastructure Libraries), a framework that provides terminology […]

The Big Four accounting firms are rapidly rebuilding their consulting divisions, though these days they’re calling them “business advisory” groups. In the wake of the Andersen scandal, and fearing repercussions from crackdowns on conflicts of interest, three of the Big Four sold their consulting arms to outsiders: PriceWaterhouse sold out to IBM, Ernst & […]