…EXIN has launched a new Service Quality Management Certificate based on ISO 20000. This Foundation Certificate in Service Quality Management will also become part of a new learning track for the Service Quality Management consultant.

This track consists of ITIL Foundation, Service Quality Management Foundation, a new ITIL Service and Process Improvement certificate and a new Advanced certificate in Service Quality Management. In this track the Manager’s Certificate in IT Service Management can be used instead of ITIL Service and Process Improvement.