Dr. ITIL: An Introduction To ISO/IEC 20000 - Your Free Guide
It’s important to remember that ITIL is NOT a standard. ITIL has no auditing criteria. Contrary to popular belief ITIL tools cannot be officially regarded as ITIL Compliant. ITIL is a framework of best practice that aims to ensure cost effective, appropriate and quality IT services are delivered. But there’s nothing in ITIL to Audit against. It just wasn’t meant to be that way.
Based totally on BS15000, ISO/IEC 20000 certification and achieving the standard is increasing in popularity, especially in the UK and Europe.
Elsewhere adoption is relatively sparse – but this is subject to change considerably since the ISO released it as ISO/IEC 20000 in December 2005. Now, for the very first time the IT Service Management community has an international standard for auditing and certifying IT Service.
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