Knowledge Work

The IT Service Blog republishes a very useful introductory article, which orients readers to the emerging ISO 20000 standard (based on ITIL.)
Contrary to popular belief, ITIL is not a service management standard, but rather a structured approach or process framework on which a growing number of ITSM standards are based. Most prominent among these ITIL-based […]

Most of the information that you can find about recruiting is for the employer, not the employee. (I’m as guilty as this as anyone: for example, The Art of Recruiting, I and II.) Let’s turn the tables, switch modes, and balance the scales by discussing what a hot candidate should ask a private, venture-backed startup […]