Knowledge Work

The IT Service Blog republishes a very useful introductory article, which orients readers to the emerging ISO 20000 standard (based on ITIL.)

Contrary to popular belief, ITIL is not a service management standard, but rather a structured approach or process framework on which a growing number of ITSM standards are based. Most prominent among these ITIL-based ITSM standards are the British Standard BS15000-1:2002 and the Australian Standard AS 8018.1-2004. A South African version of the BS15000 standard also exists.

The International Organization for Standardization (ISO) recently adopted the BS15000 standard and is expected to publish the ISO 20000 standard for Service Management by 2006, although many think it likely that this effort will take longer…

Might as well get familiar with ISO 20000 now; you’re going to be hearing a *lot* more about it in the near future.

IT Service Blog - ITIL Inside: ISO20000 and ITIL - The “Need to Know” Guide

Related:

• ISO/IEC 20000-1:2005, Information technology - Service management - Part 1: Specification
• ISO/IEC 20000-2:2005, Information technology - Service management - Part 2: Code of practice

(both available for purchase from The ISO Store)