Dr. ITIL: An Introduction To ISO/IEC 20000 - Your Free Guide
It’s important to remember that ITIL is NOT a standard. ITIL has no auditing criteria. Contrary to popular belief ITIL tools cannot be officially regarded as ITIL Compliant. ITIL is a framework of best practice that aims to ensure cost effective, appropriate and quality IT services are delivered. But there’s nothing in ITIL to Audit […]
