Author Archives

Barry Campbell is an experienced technical communicator and process analyst. With over 17 years of experience in information technology, much of it in a consulting role, Barry has written technical documentation and marketing materials, developed new business proposals and RFPs, and prepared and delivered presentations targeted to all levels of management. Barry has held senior staff positions at Capgemini and Summit Systems, and as an independent consultant his clients have included IBM and GlaxoSmithKline (formerly GlaxoWellcome.)

Barry maintains the Knowledge Worker Free/Open Source Toolbox, a document that lists freeware and Open Source equivalents to commercial software used by knowledge workers.

Language hacking

After a “meh” experience with a set of Berlitz CDs and workbooks, I’m embarking on a new language-learning adventure.
Did an extended online demo of the Rosetta Stone language software last week, and was very impressed with it; have just popped for a couple of Latin American Spanish teaching modules, which will, if nothing else, enable […]

The worst things you can do as a manager

Lately, I have been thinking about a couple of management practices that seem (based on my experience of more than 18 years in government) to occur more frequently in government settings and to have significant detrimental effects on employees and the organization. The first one is keeping underperforming employees around when they should be let […]

Review in brief: Proposal Guide for Technical and Business Professionals

If you respond to RFPs or have any part in the proposal writing process, the Shipley Associates Proposal Guide for Business and Technical Professionals will be worth every penny of the $60 you pay for it (Amazon price as of September 2006.)
It is not a tutorial or a “how to” guide; rather, it’s a reference […]

Adobe FrameMaker 7.2 Application Packs for DITA and S1000D

The Adobe® FrameMaker® 7.2 Application Packs for Darwin Information Typing Architecture (DITA) and S1000D enable developers to fully evaluate and enhance the XML authoring and publishing capabilities within FrameMaker using two leading open standards. Both application packs are companion pieces to the already available Adobe FrameMaker Developer Kit (FDK) that provide sample content, tools, applications […]

Online word processors: A hands-on comparison

The last year has seen the first appearance of online word processing applications such as ajaxWrite, ThinkFree Online, Writely, and Zoho Writer. Online office applications are an unproven product in a new market. To see how worthwhile they were, I compared their interfaces, basic and advanced features, and their document export and administration capabilities. The […]

Knowledge Work 2.0 Beta

Hey, everybody!  It’s the Web 2.0 Logo Generator!
Hat tip: The Modulator.

Talent hunting in the counterculture

If you want to make an appointment to see Larry Page and Sergey Brin this week, you’ll have a harder time than usual doing so. The Google founders are making their annual pilgrimage to the Black Rock Desert in Nevada for the Burning Man festival.
Google’s known for its exacting hiring requirements, which include a degree […]

New data theft scandal rocks subcontinent’s call centres

Leading British and American companies face being dragged into an emerging fraud scandal at a call centre company in India.
V-Angels, a Delhi-based outsourcing company that handles customer inquiries for telecoms firms in the West, has reported a number of employees to the police for allegedly stealing highly confidential customer data.
Som Mandal, V-Angels’ lawyer, confirmed that […]

Consultancy or Body Shop?

Rob Lawrence wrote a useful field guide to help you identify whether you’re dealing with a consultancy or a body shop:
What are the differences between a consultancy and a “body shop”? No matter what your role in professional services–buyer, seller, or resource–you need to be able to understand how the two differ. Consider:

If you are […]

How to detect bullshit

Project management guru Scott Berkun has a useful essay on how to detect bullshit in the workplace:
…[L]ies, serious lies, should not be encouraged as they destroy trust, the binding force in all relationships. One particularly […]

Review: Adobe Captivate and TechSmith Camtasia Studio

Here’s a terrific, intelligent side-by-side comparison of the two most popular rapid e-learning development tools: Captivate and Camtasia.
Macromedia Captivate by Adobe and TechSmith Camtasia Studio 3.1 are similar software tools with uniquely different strong points. If you’re creating a quick-and-dirty software demo, or a PowerPoint presentation to post to a Web site, Camtasia is a […]

Consider Ubuntu

If you’re disappointed with Windows XP, scared to death of Windows Vista, and thinking about dipping your toes into the techie waters of Linux on the desktop, there’s never been a better time.
The Linux operating system — a free, open-source alternative to Windows and Mac OS X — has long served to define the gap […]

Guy Kawasaki: Everything You Wanted to Know About Getting a Job in Silicon Valley But Didn’t Know Who to Ask

Many people ask me for advice about getting a job in Silicon Valley, so here’s the inside scoop. Not everyone will agree with this advice, and some will outright deny what I’m saying, but if you use these tips you will stand head and shoulders above most candidates.
Guy Kawasaki: Everything You Wanted to Know About […]

Weighing a Switch to a Mac - New York Times

Ten years ago, if you were a Windows user, the idea of switching to a Macintosh might not have seemed enticing. An abundance of new Windows software was arriving on store shelves, while the selection available to Mac users seemed to be falling behind, often relegated to a back corner of the same store.
Today the […]

Happy Birthday, IBM PC!

The IBM PC was announced to the world on 12 August 1981, helping drive a revolution in home and office computing.
The PC came in three versions; the cheapest of which was a $1,565 home computer.
In 2006 dollars, that’s a $3500 computer, folks.
That’s enough to buy you a nicely equipped Mac Pro with Apple Cinema Display […]

Nota bene

Let me tell you about these fabulous little notebooks I’ve just found.
As a writer (one who works on technical subjects, not the Great American Novel) I make a point to never be without a notebook and a pen (a Pilot G2, please.)
For years, I used cheap spiral-bound reporter’s notebooks and went through them like Sherman […]

Tweak3D.net - Windows XP 15 Minute Tune-Up

A fine-tuned Windows XP PC can run quite fast even it’s seriously lacking in the memory and CPU department. Before you chuck out your PC to buy a new one, try stripping some of the rust that’s built-up over the years; the results may surprise you.
It’s probably your operating system that’s slow, not the PC. […]

Keeping up with the profound changes in basic arithmetic

Responsible education reformers know that throwing money at the problems of poor schools and underperforming students doesn’t work.
Sun Microsystems’ retired CEO Scott McNealy has a new idea: leverage the power of open-source tools and software to make high-quality instructional material available to the world’s students for free.
“Math hasn’t changed since Isaac Newton,” declares Scott McNealy. […]

Dr. ITIL: An Introduction To ISO/IEC 20000 - Your Free Guide

It’s important to remember that ITIL is NOT a standard. ITIL has no auditing criteria. Contrary to popular belief ITIL tools cannot be officially regarded as ITIL Compliant. ITIL is a framework of best practice that aims to ensure cost effective, appropriate and quality IT services are delivered. But there’s nothing in ITIL to Audit […]

Rob Lawrence: Impatience is a Virtue

We are all told from childhood on that “Patience is a virtue.” And this is largely true. True patience is a combination of disciplined action and disciplined waiting. If we can employ it to the right ends, we can achieve goals and reap rewards that initially seem impossible or unattainable.
In organizational life, however, “patience” is […]